Last Updated: February 11, 2026
CrystalGate ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our audience intelligence platform for Meta Ads (the "Service"). By accessing or using CrystalGate, you agree to the collection and use of information in accordance with this Privacy Policy.
When you create an account and use our Service, we collect information that you voluntarily provide to us, including your name, email address, organization name, and payment information. When you connect your Meta Ads account to our Service, you authorize us to access certain information from your Meta account, including your ad account details, campaign data, audience information, and performance metrics.
When you access our Service, we automatically collect certain information about your device and usage patterns. This includes your IP address, browser type and version, operating system, referring URLs, pages viewed, time spent on pages, and access times. We use cookies and similar tracking technologies to collect this information and improve your experience on our platform.
Once you connect your Meta Ads account, we collect and process data from your advertising campaigns to provide our audience intelligence services. This includes audience demographics, performance metrics (impressions, clicks, conversions), campaign settings, ad creative performance, and spending data. We only access the data necessary to provide our analytics and insights services.
We use the information we collect to provide, maintain, and improve our Service. Specifically, we analyze your Meta Ads data to generate audience performance insights and recommendations, identify high-performing and underperforming audience segments, and provide data visualizations and reports. We also use your information to process your subscription payments, send you service-related communications and updates, respond to your inquiries and support requests, and detect and prevent fraud or unauthorized access.
We may use aggregated, anonymized data for research, analytics, and product development purposes. This anonymized data cannot be used to identify you personally.
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances.
Service Providers: We work with third-party service providers who assist us in operating our platform, including payment processors (Stripe), authentication services (Clerk), cloud hosting providers (Google Cloud Platform), and analytics services. These providers have access to your information only to perform specific tasks on our behalf and are obligated to protect your information.
Meta Platforms: We access your Meta Ads data through Meta's official APIs under the permissions you grant. We do not share your Meta data with any third parties beyond what is necessary to provide our Service.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as to comply with a subpoena or similar legal process, protect our rights or property, investigate fraud, or respond to a government request.
Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy.
We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, regular security assessments and updates, access controls and authentication mechanisms, and secure payment processing through PCI-compliant providers.
However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.
We retain your personal information for as long as your account is active or as needed to provide you with our Service. If you cancel your subscription, we will retain your account information for a reasonable period to allow you to reactivate your account if desired. After this period, we will delete or anonymize your personal information, unless we are required to retain it for legal, regulatory, or legitimate business purposes.
Your Meta Ads data is retained only for the duration necessary to provide our analytics services. You may request deletion of your data at any time by contacting us.
Depending on your location, you may have certain rights regarding your personal information.
Access and Portability: You may request access to the personal information we hold about you and receive a copy of your data in a structured, commonly used format.
Correction: You may update or correct your account information at any time through your account settings.
Deletion: You may request that we delete your personal information, subject to certain exceptions required by law or legitimate business purposes.
Withdrawal of Consent: If you have connected your Meta Ads account, you may disconnect it at any time through your account settings. This will stop our access to your Meta data.
Opt-Out of Communications: You may opt out of receiving promotional emails from us by following the unsubscribe instructions in those emails. However, we may still send you service-related communications.
To exercise any of these rights, please contact us at the email address provided below.
We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files stored on your device that help us remember your preferences, understand how you use our Service, and improve our platform.
You may disable cookies through your browser settings, but this may affect your ability to use certain features of our Service.
Our Service may contain links to third-party websites or services, including Meta Platforms. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.
Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our Service, you consent to the transfer of your information to these countries. We take appropriate measures to ensure your information receives adequate protection.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last Updated" date. Your continued use of the Service after such changes constitutes your acceptance of the updated Privacy Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Company: Doma Beauty Pty Ltd
ABN: 69 667 515 433
Address: 95/7-59 Macquarie Street, Sydney NSW 2000, Australia
Email: angus@crystalgate.com
We will respond to your inquiry within a reasonable timeframe.